Like our guarantee promises; we are all about efficient results and open communication. If the solution can be handled remotely, we will troubleshoot and resolve the issue from our office. Urban IT provides support to our clients using remote access software so that our technicians can access your computer when issues occur, resolving them on demand.
However, in the event you experience an issue that cannot be taken care of remotely, Urban IT will promptly send an experienced technician to fix the issue.
We are always happy to schedule appointments for onsite installation or maintenance.
Our Commitment To You
At Urban IT our mission is to create lasting and rewarding relationships built on the quality of our work and our unwavering dedication to each of our clients. We’ll never take shortcuts to complete jobs quickly at the expense of postponing larger future issues. We will eagerly meet your tough deadlines, but what another company might call “a wrap,” we call the beginning.
The right way for the long term solution
At the forefront of our minds on any project is cost efficiency not for us, but for our clients. We’ll offer the best solutions to meet your budget, keeping in mind your longterm planning.
Quick results and open communication
Our team is always available to you by email or phone so you can get results when you need them. Our quick response policy will save you time, money, and get you the most immediate fix.
Confidentiality, privacy, peace of mind
In a day and age when even the most powerful companies can have their most private information hacked, Urban IT deeply understands the need for security and privacy. Our lips are sealed, and your information is safe with one of the best protection programs available in the marketplace.
We have the work ethic, knowledge and experience to to provide you with the best IT solutions. Our team at Urban IT will not only meet your needs, we’ll exceed them.